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View all the information you need about accessing your medical record here.
Click log in below to view your medical record if you've already signed up for online access. If you haven't signed up for online access and would like to, please click the online access form button below and print off the document, fill it out and bring it into the surgery with valid proof of address and photo identification.
If you don't have access to a printer we can provide you with a online access form at the surgery.
Once you've filled out an online access form you will be given an account ID, account linkage passphrase and an organisation code. If you have these details you can sign up by clicking the button below.
How long does it take to request access to my medical record?
We aim to respond to requests within three weeks. If you do not hear back within this time write again or call to request an update. If you have not heard anything after 40 days you can make a formal complaint.
How do I access my medical record?
If you want to access your medical record and you haven't already signed up for online services you will need to fill out an online access form that can be printed off and brought into the surgery with valid proof of address and photo identification *please note if you do not have a printer we can provide you an online access form to fill out at the surgery. Once you've filled out an online access form you will be given an account ID, account linkage passphrase and an organisation code. Once you have these details you can sign up via SystmOnline by clicking sign up at the top of the page.
How much of my medical record history can I request?
You can access your medical record history for the duration you have been with us at Paddock & Longwood Family Practice, if you was previously registered with another practice you will have to submit another medical record access request with them.
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